Frequently Asked Questions

 

Q: Where is your office located?

1200 G St. NW, Suite 800, Washington, DC 20005 (Metro Center)
Metro:   Metro Center, Gallery Place/Chinatown, and Farragut North

Q: What are your office hours?

I offer in-person, phone sessions, and video conferencing 7 days a week.

Q: Does my insurance cover the cost of your services?

Services may be covered in full or in part by your health insurance or employee benefit plan.

Please contact your health insurance company to find out more about your coverage.

Here are some questions you might want to ask them:
• Does my insurance plan include mental health/behavioral health coverage?
• How much does my plan reimburse for services provided by an out-of-network provider?
• Do I have a deductible?
• How many sessions per calendar year are covered by my plan?
• Do I need a referral from my primary care physician?
• What paperwork do I need to submit in order to be reimbursed?

Q: What forms of payment do you accept?


I accept payment by cash, check, or Paypal (using the email address: ceg2101@columbia.edu).  If you decide to pay by check, please have your check prepared ahead of time–this provides us the opportunity to make the best use of our time together.

Q: What is your cancellation policy?


Should you need to cancel your appointment, I request that you provide at least 48 hours notice or you will be charged your regular fee for the missed session.

Q. Do you offer services in Spanish?


Yes, I am fluent in Spanish. I studied and worked in Spain.

Q. Do you offer services via video or telephone?

Yes, I offer sessions via Skype and FaceTime video conferencing and telephone.

Telephone and video counseling are especially beneficial for the following types of clients: those with busy schedules, those who travel frequently, those suffering from illness, those who are homebound, those who are caring for a loved one at home, and those with transportation challenges.  If you are interested in this option, please see my page on “Phone/Video Counseling.”

Please note that there are limits to confidentiality should you choose to communicate via telephone, video conferencing, email, or text messages.

Q. What should I do in case of an emergency?

If you are experiencing an emergency, please call 911 or go to the nearest emergency room.

Q. What if I have other questions?


For further information, please contact me by phone at 202-630-2519 or use the online form.